Personalization / Customization / Customer’s Options missing in Order

Probable cause: Ajax/ Drawer Cart Third party product option apps that use ajax Upsell apps Lazy loading Apps Quick view in collection page or similar product list or recently visited product list Any other sales channel other than shopify product page like facebook or any remarketting / retargetting tools/apps that bypass shopify product page

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App loading very slow

If auto install is performed then the app snippet is added at the bottom of your main template. If your site has lots of heavy elements like images or videos and not optimized well then app may load slowly. The remedy is manually install the app described here . Also in order to hide add […]

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What is the file upload limit?

Shopify limits file uploads to 20 mb. The maximum storage for Shopify is 1gb which is shared between everything stored on your account (apps, themes, images, and data).

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webp format problem in Chrome browser

Product Personalizer uses Shopify’s CDN to deliver personalized product imaged to the customer. Shopify recently introduced the .webp format (see the newsletter here ) All the order is being downloaded in .webp. But there is a temporary fix and our customer can still download the personalized order in .png format. If you are using Mozilla […]

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Internet Explorer Font Issue

According to Microsoft’s TrueType Specifications, Some font may not work in Internet Explorer . So you need to change the embedding level of a TrueType font. NOTE: Changing the embedding value does not give you license to distribute the fonts. You should only change this setting if you are the font creator, or something like that. Use […]

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Buy Now Button Issue

Buy now button does not include personalization information. Details here. So we have no way but disable buy now button when customer starts personalization. If we do not disable it then if customer input something for personalization then you will get no data. So it will confuse you and your customer and then you will […]

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