Slow Add To Cart

Possible reason High Background Image Resolution High Image Resolution in image group for image swatch Activating pdf / svg output include High Resolution / volume image uploaded by customer (Activating Original image upload + Cropped image in setting will double the volume) Customer’s internet connection speed Solution Use less resolution background image and image swatch […]

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Personalization / Customization / Customer’s Options missing in Order

Probable cause: Ajax/ Drawer Cart Any other sales channel other than shopify product page like facebook or any remarketting / retargetting tools/apps that bypass shopify product page like Permalinks to pre-load the cart Third party product option apps that use ajax Upsell apps Lazy loading Apps Quick view in collection page or similar product list […]

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App loading very slow

This is likely happen when your site is not well optimized with resources like images , js or any script from other apps . Our app is heavily optimized for fast loading . However if the app seems to load slow you are suggested to diagnose your site from here : https://gtmetrix.com/ If auto install […]

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What is the file upload limit?

Shopify limits file uploads to 20 mb. The maximum storage for Shopify is 1gb which is shared between everything stored on your account (apps, themes, images, and data).

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webp format problem in Chrome browser

Product Personalizer uses Shopify’s CDN to deliver personalized product imaged to the customer. Shopify recently introduced the .webp format (see the newsletter here ) All the order is being downloaded in .webp. But there is a temporary fix and our customer can still download the personalized order in .png format. If you are using Mozilla […]

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Internet Explorer Font Issue

According to Microsoft’s TrueType Specifications, Some font may not work in Internet Explorer . So you need to change the embedding level of a TrueType font. NOTE: Changing the embedding value does not give you license to distribute the fonts. You should only change this setting if you are the font creator, or something like that. Use […]

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Buy Now Button Issue

Buy now button does not include personalization information. Details here. So we have no way but disable buy now button when customer starts personalization. If we do not disable it then if customer input something for personalization then you will get no data. So it will confuse you and your customer and then you will […]

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