Order Fulfillment Provider

We are not associated with particular order fulfillment service. You can either fulfill yourself or send off to your favorite order fulfillment provider! Here is how you will get the files : https://productpersonalizer.com/common-configuration-settings#save

Read More

Slow Add To Cart

Possible reason High Background Image Resolution High Image Resolution in image group for image swatch Activating pdf / svg output include High Resolution / volume image uploaded by customer (Activating Original image upload + Cropped image in setting will double the volume) Customer’s internet connection speed Solution Use less resolution background image and image swatch […]

Read More

App loading very slow

This is likely happen when your site is not well optimized with resources like images , js or any script from other apps . Our app is heavily optimized for fast loading . However if the app seems to load slow you are suggested to diagnose your site from here : https://gtmetrix.com/ If auto install […]

Read More

Personalization / Customization / Customer’s Options missing in Order

Probable cause: Ajax/ Drawer Cart Any other sales channel other than shopify product page like facebook or any remarketting / retargetting tools/apps that bypass shopify product page like Permalinks to pre-load the cart Third party product option apps that use ajax Upsell apps Lazy loading Apps Quick view in collection page or similar product list […]

Read More

What is the file upload limit?

Shopify limits file uploads to 20 mb. The maximum storage for Shopify is 1gb which is shared between everything stored on your account (apps, themes, images, and data).

Read More

webp format Issue

Product Personalizer uses Shopify’s CDN to save personalized images and Uploaded images by Customer. Shopify recently introduced¬† .webp format (see the newsletter here ) Shopify automatically changes the filetypes to .webp To save the images as the original file type do the following 1. Method one : Go to the Orders in the Shopify Dashboard […]

Read More

Internet Explorer Font Issue

According to Microsoft’s TrueType Specifications, Some font may not work in Internet Explorer . So you need to change the embedding level of a TrueType font. NOTE: Changing the embedding value does not give you license to distribute the fonts. You should only change this setting if you are the font creator, or something like that. Use […]

Read More