Order Fulfillment Provider

We are not associated with particular order fulfillment service. You can either fulfill yourself or send off to your favorite order fulfillment provider! Here is how you will get the files : https://productpersonalizer.com/common-configuration-settings#save

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Slow Add To Cart

Possible reason High Background Image Resolution High Image Resolution in image group for image swatch Activating pdf / svg output include High Resolution / volume image uploaded by customer (Activating Original image upload + Cropped image in setting will double the volume) Customer’s internet connection speed Solution Use less resolution background image and image swatch […]

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App loading very slow

1. Slow loading of Customize It / Personalize It button / Direct field     Optimize your site : This is likely happen when your site is not well optimized with resources like images , js or any script from other apps . Our app is heavily optimized for fast loading . However if the […]

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webp format Issue

Product Personalizer uses Shopify’s CDN to save personalized images and Uploaded images by Customer. Shopify recently introduced¬† .webp format (see the newsletter here ) Shopify automatically changes the filetypes to .webp To save the images as the original file type do the following 1. Method one : Go to the Orders in the Shopify Dashboard […]

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Internet Explorer Font Issue

According to Microsoft’s TrueType Specifications, Some font may not work in Internet Explorer . So you need to change the embedding level of a TrueType font. NOTE: Changing the embedding value does not give you license to distribute the fonts. You should only change this setting if you are the font creator, or something like that. Use […]

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