We are not associated with particular order fulfillment service. You can either fulfill yourself or send off to your favorite order fulfillment provider! Here is how you will get the files : https://productpersonalizer.com/common-configuration-settings#save
Category: FAQs
Slow Add To Cart
Possible reason High Background Image Resolution High Image Resolution in image group for image swatch Activating pdf / svg output include High Resolution / volume image uploaded by customer (Activating Original image upload + Cropped image in setting will double the volume) Customer’s internet connection speed Solution Use less resolution background image and image swatch […]
App loading very slow
1. Slow loading of Customize It / Personalize It button / Direct field Optimize your site : This is likely happen when your site is not well optimized with resources like images , js or any script from other apps . Our app is heavily optimized for fast loading . However if the […]
Personalized image not saving in cart and order
Possible reason: Ajax / drawer cart Third party product options apps that use ajax Upsell apps Preview timing set to no preview
Personalization / Customization / Customer’s Options / Additional Charge missing in Cart / Order
Probable cause: Ajax/ Drawer Cart Any other sales channel other than Shopify product page like Facebook or any remarketing/retargeting tools/apps that bypass Shopify product page like Permalinks to pre-load the cart Third-party product option apps that use ajax Upsell apps Lazy loading Apps A quick view in the collection page or similar product list or […]
Required field Not Working
Possible cause Ajax/ Drawer Cart Third party product options apps that use ajax Upsell apps
What is the file upload limit?
Shopify limits file uploads to 20 mb. The maximum storage for Shopify is 1gb which is shared between everything stored on your account (apps, themes, images, and data).
Can I export options with orders via a CSV file?
At this time, Shopify doesn’t export option selections with orders via CSV files. Don’t worry though! There are apps for that. Options selections can be exported with orders using the Easy Reports app or the EZ Exporter app.
webp format Issue
Product Personalizer uses Shopify’s CDN to save personalized images and Uploaded images by Customer. Shopify recently introduced .webp format (see the newsletter here ) Shopify automatically changes the filetypes to .webp To save the images as the original file type do the following 1. Method one : Go to the Orders in the Shopify Dashboard […]
Internet Explorer Font Issue
According to Microsoft’s TrueType Specifications, Some font may not work in Internet Explorer . So you need to change the embedding level of a TrueType font. NOTE: Changing the embedding value does not give you license to distribute the fonts. You should only change this setting if you are the font creator, or something like that. Use […]