Item Personalization adjusts the additional prices generated by our app. It is one way of adding extra prices to the Cart and Checkout. We welcome you to look at the full documentation here. Due to some changes made to the Item Personalization, it might sometimes show an additional variant error after clicking the “Add to cart” button. There […]
Multiple possibilities, from your network speed to the large resources used on the site, can cause our app to load slowly. We’ll discuss those possibilities and the solutions here. Reasons behind the slow app loading: Your site might not be well-optimized. The store can have large images, javascript, and scripts from other apps, making your […]
If you feel like your product is taking too long to be added to the cart, the possible reason could be the following. Possible reason High Background Image Resolution or big-sized image. High Image Resolution in image group for image choice. Enabling PDF/SVG as an additional output file. High Resolution/volume image uploaded by customer (Activating […]
If you receive an order without the customization data or the additional price, the following could be the reason. Probable cause: Ajax/ Drawer Cart—Although most drawer cart apps are compatible to some extent, there could be scenarios where our data are not added to the Drawer cart properly. This happens when the drawer cart blocks […]
The app uses the label name of every field as field property and passes personalization information as Shopify’s cart item property. As Shopify stores only one value of the same field property, the app necessarily hides these duplicate same-label name fields.
In the case of personalized products, the code snippets (Link) provided by Klaviyo may not work. To solve this issue you need to add the following code snippets after the Klaviyo snippets. <script type = "text/javascript" > window.pplr_custom_cart_track = function(data) { var klAjax = true; var _learnq = window._learnq || []; var cart = { […]
Sometimes you may need to perform certain actions based on our Product Personalizer app. For that, we have some custom events that listen and perform your action based on those events. In this article, we are going to talk about these custom events. There are two types of custom event hooks Product Personalizer currently provides. […]
Shopify has express checkout buttons to help you increase sales, as they provide the customer with an easier way to pay. However, while using Product Personalizer, you may face an issue where the express checkout buttons are not showing on the checkout page. The reason behind the problem: Shopify tracks the user’s activity using cookies. […]
We are not associated with particular order fulfillment services. You can fulfill it yourself or send it to your favorite order fulfillment provider! For further information, please get in touch with us – click here
We use the Shopify server to store the images generated from the product page (Preview image/Image uploaded by customer/Additional files). The limit imposed by Shopify is 20 MB (megabytes) and 20 MP (megapixels). You can write the documentation provided by Shopify to know in details about the file upload – click here
When you make a field required, our app does not let the customer add the product to the cart without personalizing it from that element. We ensure this by attaching an event with the Add-To-Cart button. However, sometimes, this event might not work correctly. Probable causes: Ajax/ Drawer Cart – Although most drawer cart apps […]
Shopify doesn’t export option selections/line item properties with orders via CSV files. However, you can download that information from our order section. Moreover, there are apps built to export order data that also offer other features. The Easy Reports app or the EZ Exporter app can export option selections with orders.
Our app uses Shopify’s CDN to save personalized images and uploaded images by the Customers. At present Shopify stores them in .webp format (see the newsletter here ). Shopify automatically changes the filetypes to .webp whenever any other format of images are stored. To save the images as the original file type, do the following- […]
According to Microsoft’s TrueType Specifications, Some font may not work in Internet Explorer . So you need to change the embedding level of a TrueType font. N.B. Changing the embedding value does not give you a license to distribute the fonts. You should only change this setting if you are the font creator or you have the […]
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