Help & Support
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Installation
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Getting Started
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Techniques
- Prevent Conditions from missing when updating an Image Set
- Single Font Choice for multiple text elements
- Single Color Choice for multiple field
- Show the same text and image in multiple places
- Organize option elements using Tabs
- Disable Add to Cart button until Product Options loaded
- Hide Preview image & Customization from the Cart & Checkout
- Position & Area Adjustment of an element with Live Preview
- Hide Newly created product by the App
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Videos
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Notification & Packing Slip
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Billing
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App Settings
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FAQs
- Additional Variant Error
- App is loading very slowly
- Slow Add To Cart
- Personalization / Customization / Customer's Options / Additional Charge missing in Cart / Order
- Why some field are being hidden that have same label
- Trigger Klaviyo Add To Cart Event for Personalized Product
- How to use Product Personalizer custom event hooks
- Express checkout buttons are not showing in checkout page
- Order Fulfillment Provider
- What is the file upload limit?
- Required field Not Working
- Can I export options with orders via a CSV file?
- webp format Issue
- Internet Explorer Font Issue
webp format Issue
Our app uses Shopify’s CDN to save personalized images and uploaded images by the Customers. At present Shopify stores them in .webp format (see the newsletter here ). Shopify automatically changes the filetypes to .webp whenever any other format of images are stored.
To save the images as the original file type, do the following-
- Go to the Orders in the Shopify Dashboard
- Click on the Order from which you want to download the image.
- Over the image, right-click with the pointer and then click “save link as” from the opened menu.
- This will save the image as the original file type and not .webp
