If you receive an order without the customization data or the additional price, the following could be the reason.

Probable cause:

1. Ajax/ Drawer Cart—Although most drawer cart apps are compatible to some extent, there could be scenarios where our data are not added to the Drawer cart properly. This happens when the drawer cart blocks our event with the add to cart button and triggers its own events.
2. Any other sales channel, other than the Shopify product page, like Facebook, or any remarketing/retargeting tools/apps that bypass the Shopify product page, like Permalinks, to pre-load the cart.
3. Third-party product option apps that use Ajax methods.
4. Upsell apps that are not compatible with our process.
5. Lazy loading methods used in product pages.
6. A quick view on the collection page or any other page/section that allows the products to be added to the cart.
7. Additional Popup or sticky Add to cart button where our event is not attached.

If you find such orders and are not sure what might have caused it, please contact us without any hesitation – click here