When you make a field required, our app does not let the customer add the product to the cart without personalizing it from that element. We ensure this by attaching an event with the Add-To-Cart button. However, sometimes, this event might not work correctly.

Probable causes:

1. Ajax/ Drawer Cart – Although most drawer cart apps are compatible to some extent, there could be scenarios where our data are not added to the Drawer cart properly. This happens when the drawer cart blocks our event with the add to cart button and triggers its own events.
2. Third-party product option apps that use Ajax methods.
3. Upsell apps that are not compatible with our process.
4. Multiple Add-To-Cart buttons are on the product page, so our app is not detecting the correct button. The customization data is also less likely to be attached in this case.

Feel free to contact us if you are unsure what is causing the issue – click here